Shapeheart Returns
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Return an item

Enter your order number and one identifying detail — the order email, your phone number, or your name and postal code.

Already have a return? Enter the same details to find it again (tracking, label, items to send back).

It's in your confirmation email (e.g. #73688).
Whatever you have handy: the purchase email, your phone number, or the delivery name and postal code.
Slide to verify → ›

Free returns within 30 days. Full refund if the product comes back complete, unused, in its original box — every return is inspected on arrival.

Bought on Amazon or in store (no order number)? Exchange a pouch →